Terms and Conditions

Welcome to Sonji Gem Designs. These Terms and Conditions govern your use of our website and the purchase of our handcrafted gemstone jewelry. By accessing our website and making a purchase, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

Eligibility

To purchase from Sonji Gem Designs, you must meet certain eligibility criteria.

1.       You must be at least 18 years old or have obtained parental consent if you are under 18.

2.       You are required to provide accurate and complete personal and payment information to facilitate smooth transactions.

3.       You must agree to comply with all applicable laws and regulations.

These requirements ensure that our customers are legally capable of entering into binding agreements and that we can process transactions efficiently and securely. By meeting these eligibility criteria, you can enjoy a smooth shopping experience with us and confidently explore our exquisite range of artisan gemstone jewelry.

Product Information and Availability

We strive to provide accurate and detailed product descriptions and images to help you make informed purchasing decisions. However, please note that slight variations in color, size, and design may occur due to the handcrafted nature of our jewelry. Product availability is subject to change without notice, and we cannot guarantee that all items will always be in stock. If an item becomes unavailable after you have placed an order, we will promptly notify you and offer suitable alternatives or a full refund. We are committed to ensuring that you receive the best possible products and customer service.

Pricing and Payments

All prices listed on our website are in USD and may be subject to change without prior notice. We strive to maintain accurate pricing, but in the event of a pricing error, we reserve the right to cancel any affected orders. Payments must be made at the time of purchase using accepted payment methods such as credit/debit cards or PayPal. We are committed to providing secure and reliable payment options to protect your financial information. Additionally, we reserve the right to cancel orders if we detect any fraudulent activity or inconsistencies in the payment process.

Order Processing and Shipping

Orders are typically processed within 3-5 business days unless otherwise specified. Once your order is processed, shipping times will vary depending on your location and the chosen shipping method. While we make every effort to ensure timely delivery, delays beyond our control may occur due to factors such as customs clearance or shipping carrier issues. It is essential that you provide accurate shipping information when placing your order, as we are not liable for lost or delayed shipments resulting from incorrect details. We strive to deliver your jewelry promptly and securely.

Returns and Refunds

We want you to be completely satisfied with your purchase. Read our return policy to learn more about it.

Custom Orders

Custom orders are a unique way to create personalized jewelry that reflects your individual style. To begin the custom order process, a non-refundable deposit is required before production can commence. We will work closely with you to approve the design before final production. Please note that estimated completion timeframes for custom orders may vary based on the complexity of the design. We take pride in our work and are dedicated to creating beautiful, one-of-a-kind pieces that meet your specifications and exceed your expectations.

Warranty and Repairs

Sonji Gem Designs stands behind the quality of our jewelry. We offer a 60-day warranty against manufacturing defects, ensuring that you receive a product free from workmanship flaws. This warranty does not cover damages caused by mishandling, normal wear and tear, or exposure to harsh chemicals. If you require repairs outside of the warranty period, we may offer repair services at an additional cost. Our goal is to provide you with jewelry that stands the test of time, and we are committed to offering support and maintenance as needed.

Intellectual Property

All content on our website, including images, designs, and text, is the intellectual property of Sonji Gem Designs. This content is protected by copyright laws, and any unauthorized reproduction, distribution, or use of our intellectual property is strictly prohibited. We take intellectual property rights seriously and will take appropriate legal action against any infringement. By respecting our intellectual property, you help us continue to create and offer high-quality, unique jewelry designs.

Privacy Policy

We are committed to protecting your personal information. Read our Privacy Policy to learn how we collect, use, and safeguard your data.

Limitation of Liability

Sonji Gem Designs is not responsible for any direct, indirect, or incidental damages arising from the use of our products or website. Our liability is limited to the purchase price of the product in question. We strive to ensure that our products meet the highest quality standards, but we cannot be held liable for any issues beyond our control. By purchasing from us, you acknowledge and accept these limitations of liability, and you agree to use our products responsibly.

Force Majeure

We are not liable for any delays or failures in performance due to unforeseen circumstances beyond our control. These events, known as force majeure, include natural disasters, strikes, disruptions in supply chains, or other situations that prevent us from fulfilling our obligations. In such cases, we will make reasonable efforts to mitigate the impact and resume normal operations as soon as possible. We appreciate your understanding and patience during these times and are committed to maintaining transparency and communication.

Amendments

We reserve the right to update and amend these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms. We encourage you to review these Terms and Conditions regularly to stay informed about any updates. By keeping you informed, we aim to provide a clear and transparent understanding of your rights and obligations when using our website and purchasing our products.

Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from the use of our website or the purchase of our products will be resolved in accordance with applicable U.S. laws. By using our services, you agree to submit to the jurisdiction of the courts in the United States. We are committed to providing a fair and lawful environment for our customers and ensuring that your rights are protected under the governing laws.

For any questions regarding these terms, please contact us at ().