Return Policy

We value our customers and strive to provide the best shopping experience. However, we understand that sometimes returns are necessary. This Return Policy outlines our guidelines for returning items, ensuring a smooth and hassle-free process for our valued customers.

hello@sonjigemdesigns.com on Initiating a Return

hello@sonjigemdesigns.com on International Returns

Eligibility for Returns

We accept returns for most of our jewelry items, provided they meet the following conditions: The item must be in its original condition, unworn, and free from any damage. All original packaging, certificates, and accessories must be included. The return request must be made within 14 days of the purchase date. Custom-made or personalized items are not eligible for return unless they arrive damaged or defective.

Initiating a Return

To initiate a return, follow these steps: Contact our customer service team at () with your order details and reason for return. Our team will provide you with a return authorization number and instructions on how to proceed. Pack the item securely in its original packaging to prevent damage during transit. Ship the package using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part. By following these steps, we can ensure that your return is processed smoothly and efficiently.

Return Shipping and Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable and insured shipping method to ensure safe delivery. If an item is lost or damaged in transit, we cannot issue a refund or replacement. It is essential to properly package and secure the item to prevent any damage during shipping. We understand that return shipping costs can be a burden, but by using a reliable shipping method, you can ensure that the item reaches us safely.

Inspection and Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item is approved for a refund, we will process the refund to your original payment method within 14 business days. If the item does not meet our return criteria, we will notify you and provide the option of shipping it back at your expense. Our inspection process ensures that the returned item is in resalable condition and maintains the high standards of quality that our customers expect. By providing prompt refunds, we aim to enhance your shopping experience and build trust.

Exchanges

If you would like to exchange an item for a different size or design, contact our customer service team within 14 days of purchase. The new item will be shipped once we receive and inspect the returned item. Customers are responsible for any price differences and shipping costs associated with the exchange. By offering exchanges, we provide flexibility and ensure that you receive the perfect item that meets your expectations. Our dedicated customer service team is here to assist you throughout the exchange process and answer any questions you may have.

Damaged or Defective Items

If your item arrives damaged or defective, notify us within 14 days of receiving your order with photos of the damage or defect. We will either issue a replacement at no cost to you or provide a full refund. Our priority is to ensure that you receive a high-quality product that meets your expectations. By promptly addressing any issues with damaged or defective items, we can maintain our reputation for excellence and provide exceptional customer service. Your satisfaction is our top priority, and we are here to resolve any issues you may encounter.

Non-Returnable Items

Certain items are non-returnable, including custom-made or engraved jewelry, sale or clearance items, and gift cards. These items are personalized or sold at a discounted price and cannot be resold. We appreciate your understanding of our policy regarding non-returnable items. By clearly outlining these exclusions, we aim to provide transparency and manage expectations.

Refund Methods

Refunds will be issued via the original payment method used for the purchase. If the original payment method is no longer available, store credit may be issued instead. Our goal is to process refunds promptly and efficiently to enhance your shopping experience. By offering store credit as an alternative, we provide flexibility and ensure that you can continue to enjoy our products and services.

Cancellations

Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be possible if the item has already been processed or shipped. We understand that circumstances may change, and we strive to accommodate your needs as best as possible. By providing a 24-hour cancellation window, we offer flexibility and ensure that you can make changes to your order.

International Returns

International customers are responsible for return shipping costs and any customs fees. Refunds for international returns will be processed in USD, and exchange rate fluctuations may affect the final amount received. We strive to provide a smooth return process for our international customers and appreciate your understanding of the associated costs.

Sonji Gem Designs aims to provide exceptional service and ensure that our customers are completely satisfied with their purchases. If you have any concerns, you can contact us at ().

Please sends returns to:

Sonji Gem Deigns

11250 Old St. Augustine Road

Suite 15-122

Jacksonville, FL 32257