Tired of Mass-Produced, Low-Quality Jewelry? Discover Sonji Gem Designs!

Regular Cleaning: Use a soft cloth to gently wipe your gold-filled jewelry after each use to remove any oils, makeup, or dirt. Use a soft polishing cloth specifically designed for silver to keep your sterling silver jewelry looking shiny and new. This helps remove tarnish and restore luster.

1. Mild Soap Solution: Occasionally clean your jewelry with warm water and a few drops of mild dish soap. Soak the pieces for a few minutes, then gently scrub with a soft-bristled toothbrush.

2. Rinse and Dry: Thoroughly rinse your jewelry under warm water to remove any soap residue, and pat dry with a soft, lint-free cloth.

3. Avoid Harsh Chemicals: Keep your gold-filled jewelry away from harsh chemicals, including chlorine, bleach, and household cleaners, as they can damage the finish. Keep your silver jewelry away from chemicals like perfumes, lotions, and cleaning products, as they can accelerate tarnishing.

4. Store Properly: Store your jewelry in a soft pouch or a separate airtight compartment of a jewelry box to prevent scratches and tangling.

5. Remove Before Activities: Take off your gold-filled jewelry before swimming, exercising, or doing household chores to prevent damage.

6. Prevent Tarnish: Store your sterling silver jewelry in an airtight container or a tarnish-resistant cloth pouch to minimize exposure to air and humidity, which cause tarnishing.

7. Wear Often: Believe it or not, wearing your sterling silver jewelry often helps prevent tarnish because the oils in your skin can keep it polished.

   
   By following these care tips, you’ll ensure that your gold-filled and sterling silver jewelry remains beautiful and in excellent condition for years to come.

Yes! We offer custom jewelry design services tailored to individual preferences. Whether you want to modify an existing piece or create something unique from scratch, our team of expert jewelers and gemologists will guide you through the process. From selecting the perfect gemstone to designing a piece that matches your style, we ensure every detail aligns with your vision.

Yes, we offer international shipping so customers worldwide can enjoy our handcrafted jewelry. Shipping times vary based on location, but we ensure secure packaging to protect your order during transit. We provide tracking details so you can follow your shipment’s journey. Customs fees may apply depending on your country’s regulations, and we recommend checking with your local authorities.

Yes, you can, but only if your order hasn’t been shipped yet. If you need to update the address, please contact our customer support team as soon as possible with your order details. Once the package is dispatched, we may not be able to make changes. However, in some cases, the courier service may allow address modifications, and we will do our best to assist you.

Once your order is processed and shipped, you will receive a confirmation email with a tracking number and a link to track your package. Simply click on the link or enter the tracking number on our website’s order tracking page. If you have any trouble tracking your order or haven’t received an update, feel free to reach out to our support team, and we will provide you with the latest shipping details.

We want you to love your jewelry! If you’re not completely satisfied, we offer returns and exchanges within 30 days of purchase, provided the item is unworn and in its original packaging. Custom-made pieces, however, are final sale due to their personalized nature. If there’s an issue with craftsmanship, we will gladly repair or replace the item.

Restocking depends on the availability of gemstones and materials, as well as demand. Some designs are limited edition, while others may be restocked within a few weeks or months. If a piece in your wishlist is out of stock, we recommend signing up for restock notifications on our website. This way, you will be among the first to know when it becomes available again.

We recommend storing pieces separately in soft pouches to prevent scratches. Clean your gemstone jewelry with mild soap and warm water, using a soft brush for delicate areas. Avoid exposure to harsh chemicals, extreme temperatures, and prolonged sunlight. Some gemstones, like opals and pearls, require extra care. We provide specific care instructions for each piece.

For orders shipping within the US and its territories, shipping and taxes are calculated at checkout based on shipping address and as required by applicable laws

If you encounter any issues with your delivery, such as missing or damaged package, please contact our customer service team at hello@SonjiGemDesigns or please call our office, (904) 367-3868. We will work diligently to resolve the issue and ensure you receive your order.